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Restaurant Reservations Manager

Hong Kong

Restaurant Reservations Manager

  • Hong Kong
  • Food & Beverage Division
  • Full time

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. 



  • Handle reservations and enquiries for all hotel restaurants and bars in a friendly and professional manner
  • Work closely with restaurant managers to maximise the restaurant capacities ensuing a smooth service flow and support to achieve the financial targets of the restaurants
  • Recognize regular and VIP guests and record all guest’s preference in the table management system / guest database
  • Answer incoming calls and enquires in accordance with hotel’s service standard
  • Supervise the restaurant reservations centre and ensure the smooth running of the operations to attain maximum guest satisfaction
  • Ensure that the table management system is updated correctly and efficiently
  • Support the management of the online shop, cooperate with our Marketing Communications Team, Kitchen and Pastry Team as well as the delivery team
  • Handle in other ad hoc projects as assigned


  • Minimum 4 years' working experience in hotel, with at least 2 years on supervisory or managerial level in luxury hospitality environment
  • Telephone service experience is not essential but will be beneficial
  • Familiar with table reservation system
  • Strong managerial skills in terms of people management, work flow planning
  • Drives for result and knowledge of cost control and budgeting
  • Passionate in providing luxury customer service
  • Good problem solving and guest complaint handling skills
  • Fluent in written and oral communications in English, Cantonese and Chinese, knowledge of other languages is a plus
  • Candidate with less experience will be considered as Assistant Restaurant Reservations Manager

For application, please quote the above job reference number and submit online application at our company career website: or please send your resume with salary expectation to: or WhatsApp on 6011 0790.

To explore more opportunities and stay connected, please visit our Facebook career page:


Mandarin Oriental Hotel Group is an equal opportunity employer.  Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

Closing date: Jun 30, 2021

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