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Room Management Trainee

Taipei, Taiwan

Room Management Trainee

  • Taipei
  • Rooms Division
  • Full time
  • Closing at: Dec 31 2022 at 23:55 CST

Duties and Supporting Responsibilities in Front Desk

  • To ensure all Front Desk quality of services achieve or exceeds the efficiency, productivity and maximize guest comfort and satisfaction.
  • Manage room inventory , monitor availability and efficient release of rooms for arrival guests
  • To review arrival report in detail and proactively see to all guests’ requests and needs according to MOHG established service by guest categories standards.
  • Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
  • Promote and upsell a higher category of room and hotel food and beverage product and services
  • Handle cashiering duties.
  • Train colleagues on new work processes, understanding of policies and procedures
  • Ensure effective manpower schedule to achieve successful results
  • Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
  • Attend scheduled meetings.
  • Well-versed with Mandarin Oriental Hotel Group goals, core values and Legendary Quality Experience.
  • Be flexible to perform any other duties as assigned by Superior at Business Centre and Call Centre
  • Duties and Supporting Responsibilities in Oriental Club

  • Excel in delivering Legendary Quality Experience to all guests.
  • To review in details the arrival report and proactively see to VIPS requests and needs.
  • Meet, greet and escorts VIPs into their assigned room ensuring that all services are extended promptly and efficiently.
  • Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
  • Promote and upsell a higher category of room and hotel food and beverage outlets.
  • Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
  • Handle cashiering duties and food and beverage services.
  • Conserve resources and be mindful to maintain the food & beverage cost.
  • Act as Cashier, Concierge to provide information, recommendation, Food and Beverage services-set and maintain breakfast, afternoon tea and evening cocktail and hors d’oeuvres at the Oriental Club.
  • Maintain a friendly rapport with all guests to ensure repeat business and goodwill.
  • Well-versed with Mandarin Oriental Hotel Group goals, core values and legendary Quality Experience.
  • Duties and Supporting Responsibilities in Concierge 

  • Attend to guest’s request for travel and transport arrangements, air ticketing / sightseeing tours
  • Well informed on all activities within hotel and major activities within Taipei
  • Handle mail & postal enquiries and parcel wrapping services
  • Handle incoming and outgoing items both for hotel and city guests
  • Co-ordinate with Front desk colleagues for the fast removal of baggage from rooms and upon arrival.
  • Supervise and ensure that the front driveway is free of traffic congestion and car valet services are of highest standard.
  • Maintain complete and readily accessible files and records necessary for effective operations and future references
  • Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhanced
  • Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Taipei so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities
  • Well-versed with Mandarin Oriental Hotel Group goals, core values and Legendary Quality Experience.
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