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Rooms Controller

London, United Kingdom

Rooms Controller

  • London
  • Rooms Division
  • Full time

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.

For some hotels, a cheerful smile and polite tone might be enough to be a Rooms Controller. For us, being the face of our hotel calls for much more. 

First and foremost, being a Rooms Controller is about emotional intelligence. We need people who can read our guests in the blink of an eye: are they excited and ready to talk? Or tired from their flight and looking for calm?

Of course, it’s also about how you present yourself. We’re looking for a Rooms Controller who can wear our fan pin with pride. And finally, it’s about pulling together, because a great deal of teamwork goes into creating the perfect stay. For example, if a guest mentions an early start, our whole team can come together to make that easier for them – a well-timed wake up call, a luxury car ready and waiting.

It’s a finely tuned orchestra, made up of exceptional soloists.

About the role

•           To handle booking levels with reservations in compliance with our yield strategy ensuring appropriate room allocations to our guests.

•           To perform any other duties or projects assigned by the Front Office Manager or House Manager.

•           To monitor all guest-in-house accounts to ensure the delivery of an accurate bill in a timely fashion upon check out.

•           To support reservations department in their absence by handling enquiries in compliance with the daily yield strategy to ensure service at all times.

•           To follow up and clear any credit risks

•           To follow up, clear and chase any open balances, both on the day and historical.

•           Attend the monthly credit meeting along with the Front Office Manager

•           Assist with billing and invoices requests

•           To prepare the room allocations in advance taking into consideration all guest preferences and reservation details

•           Assist in covering reception breaks and covering the desk as per business needs

•           Daily run data completion report and to ensure we have all relevant information

•           To review and submit an upsell incentive summary to accounts in according to the monthly deadlines, to ensure all team members are correctly paid their upsell incentives

What We Offer

As a colleague at the Mandarin Oriental Hyde Park London, you’ll be entitled to an array of benefits; varying from colleague recognition and reward programmes, discounted and complimentary stays at our other properties across the world, free laundry and meals on duty, food and beverage discounts and exciting opportunities for promotion and transfers across the hotel/group.

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