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Rooms Division Internship

Boston, MA, United States, Massachusetts, United States

Rooms Division Internship

  • Boston, MA, United States
  • Rooms Division
  • Full time
  • Internship
  • Closing date: Sep 30 2021 at 09:45 EDT

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.

Scope of Position

Under the direction and supervision of the Hotel Manager, the incumbent will gain exposure, specific training and ultimately provide lateral support to departments including Guest Services, Guest Relations, Front Office, and Housekeeping; prospectively performing a variety of line level roles within each of these areas.

Following the completion of this internship, incumbents will gain a broad perspective on the various operational roles (including but not limited to Lobby Ambassador, Guest Relations Agent, Room & Turndown Attendant, Housekeeping Coordinator, etc.) within Rooms Division.

Duties and Responsibilities

  • Major responsibilities:
    • Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
    • Support company's philosophy and company culture through the use of Divisional Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
    • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
    • Accepts responsibility & accountability.
    • Responsible for following all SOP
    • Creates effective communication networks to gain support of other colleagues.
    • Participate in daily meetings.
    • Encourages team members to take responsibility for getting things done & achieving results.
    • Work with management to anticipate guest needs, as to where guests will never have to ask for anything
    • Work with the never say “NO” attitude
    • Generates a good atmosphere
    • Support the team and assist in all aspect of kitchen operation
    • Must have proper phone etiquette when answering.
    • Maintain a clean, safe and organized working area.
    • Assisting the team in all aspects of service
    • To take appropriate action to prevent guest complaints.
    • Maintain and clean equipment according to or Public health and safety standards as well as according to Safe and Sound standards. Equipment and supplies will change due to new technology and customer demand
    • Report all damaged equipment to manager and log in Departmental log book
    • Taking preventive measures with equipment and supplies to insure health and safety as well as to prevent breakage/loss
    • Our mission at Mandarin Oriental, Boston is to perform out-of -the-ordinary tasks on a daily basis.  It is important that staff understand they will be asked to do tasks which are not normally a part of their daily duties.  Colleagues will be asked to be cooperative and flexible about doing what it takes to delight our guests.  To carry out any other reasonable requests as directed by manager to fulfil our mission statement to the best of our ability.
    • Colleagues are expected to offer assistance when not busy in designated areas.
    • Additional duties include but are not limited to:
    • Follow direction and tasks given by your superior
    • Work with other colleagues to accomplish tasks and delight the guests.
    • Attend daily communications meeting, at designated time and location, not being tardy
    • Attend monthly department meeting, at designated time and location, not being tardy
  • Mandatory
    • 1-3 years of experience to include the pursuit or completion of a Hospitality degree or Completed apprenticeship course (or relevant work experience)
    • Reading, writing and oral proficiency in the English language
    • Complete administrative / computer proficiency
    • Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks inclusive of holidays
    • Must work in a safe, prudent and organized manner
    • Must be able to carry multiple items in hand and keep on pace with business volumes
    • Knowledge of Western and Asian cultures
    • Must have good organizational skills
    • Must have excellent communication skills
    • Must be able to consistently delight and satisfy our Guests
    • Must be able to relate to all levels of management and guests.
  • Desirable
    • Experience in a luxury market.

    NOTE:           All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

    Working with us means…

    We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

    Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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    Equal Employer Opportunity statement:

    Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

    Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.


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