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Rooms Operations Manager - Housekeeping

Hong Kong

Rooms Operations Manager - Housekeeping

  • Hong Kong
  • Rooms Division
  • Full time

Scope of role

  • Day to day support and engagement with hotels Housekeeping teams, including Concierge and Guest Relations
  • Act as corporate Housekeeping sustainability lead and assist DOR with OS&E and sustainability projects or initiatives
  • Support and/or manage the implementation of operational systems such as the housekeeping application
  • Involvement in the monitoring of housekeeping brand standards and performance
  • Liaise with the Group DOR and Director of Service Excellence on quality strategic plans
  • Communicate new strategies and initiatives for Housekeeping together with the DOR and implement at hotels where needed
  • Be the Housekeeping lead on hotel pre-opening support
  • Review, update, create, and issue Housekeeping related materials and resources periodically



  • Strong knowledge of, and experience in, housekeeping operations, preferably including laundry
  • A pro-active and results-driven team member
  • Geographically mobile for business needs
  • Good project management
  • Ability to produce documentation on standards, guidelines, and trainings
  • Ability to think and act strategically for Housekeeping initiatives
  • Adaptable to different teams and a good people manager
  • Good communication and planning skills
  • Fluency in written and spoken English  
  • This role will be based out of the Hong Kong corporate office

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