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Sales Coordinator - Conference and Events (with extensive knowledge of Delphi application)

Dubai, United Arab Emirates

Sales Coordinator - Conference and Events (with extensive knowledge of Delphi application)

  • Dubai
  • Sales & Marketing Division
  • Full time
  • Closing at: Dec 31 2021 at 23:55 +04

Responsibilities

  • Ensures all requests are handled in the time frame set by the company.
  • Maintains and manages hotel’s Delphi database, reporting inconsistencies to the Director of Catering/Events.
  • Updates all activities related to company account management in the system and adheres to MOHG standards.
  • Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activities.
  • Constantly gathers, understands and applies the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Director of Conference and Events
  • Prepares all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realizing the importance of such to ensure anticipated results.
  • Mobilises at all opportunities to cross sell the brand worldwide.
  • Constantly monitors the market and the competition and reports on threats and opportunities.
  • Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
  • Services our customers in order to grow share of the account.
  • Builds strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively
  • Sets a positive example.
  • Handles guest complaints and disputes.
  • Ensures an excellent working relationship with all colleagues within the hotel.
  • Effectively communicating with all other hotel departments, especially Reservations, Front Office, Sales, Culinary team and Banquet operation.
  • Utilizes all available on the job training tools for colleagues.
  • Establishes and maintains files, data base of all accounts and assists the Director of Conference and Events in maintaining the account management system.
  • Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
  • Attends weekly and monthly department meetings and prepares meeting notes and feedback accordingly.
  • Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
  • Conducts sites inspection as required  
  • Joint Sales calls with team as required 

Skills & Qualifications

  • Senior school qualifications
  • Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
  • Minimum 2 years of experience working in a 5-star hotel environment within Conference and events.
  • Strong administrative skills.
  • Previous experience in the GCC an advantage.
  • Must be excellent in using computer and well versed in all computer applications.
  • Well versed with Delphi.
  • Charming and outgoing with excellent interpersonal skills for both external and internal customers.
  • Ability to work under pressure and on own initiative.
  • Positive attitude and good communicator.
  • Ability to plan and organize workload.
  • Effective time management, communication and presentation skills.
  • Flexibility to respond to a range of different work situations.
  • Able to solve problems.
  • Commitment to delivering high standards of customer service.
  • Fluent in English and an additional language will be an advantage

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