Sales Coordinator

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Sales Department in New York City, the Sales Coordinator is responsible for support group sales managers with all business relating to group sales.

The Sales Coordinator reports to the Director of Sales.

As Sales Coordinator, you will be responsible for the following duties:

• Communicate with clients directly to follow-up on rooming lists, cut-off dates, guest preferences, etc.
• Liaison for clients who book rooms only groups – i.e. incentives, social, entertainment
• Assist with group resumes and group contracts
• Order office supplies for the sales department
• Create Purchase Orders for invoices on behalf of the department
• Process Gift Certificates
• Coordinate all necessary needs for groups while in-house i.e. welcome amenities, gift deliveries, key packets, transfers, spa appointments, F&B outlet reservations, etc.
• Manage the HMS/Salesforce interface as related to group room blocks
• Run Salesforce reports daily to review any discrepancies with HMS
• Act as Salesforce champion to ensure hotel compliance with MOHG corporate guidelines
• Run group pace report on a monthly basis
• Attend weekly GRC meetings as well as monthly sales meetings
• Communicate Daily Events with Front Office on behalf of the department

2. Secondary responsibilities

• Handle site inspections
• Assist in answering phones and qualifying group leads
• Any other duties deemed necessary

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Sales Coordinator, we expect from you: 

• Fluent in English
• Computer literate-must be proficient in SMS; knowledge of Delphi
• College degree
• Organized
• Strong writing/communication skills
• Takes initiative

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay and Benefits:

•  $30 per hour to $33 per hour Pay - commensurate with experience
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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