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Sales Executive MICE

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Sales Executive MICE

  • Abu Dhabi, United Arab Emirates
  • Sales & Marketing Division
  • Full time
  • Closing at: Aug 31 2022 at 23:55 +04


  • Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Sales and all sales associates
  • Constantly gather, understand and apply the knowledge of food, beverage, technical equipment and inter-departmental procedures to the sales and planning process with the client
  • Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process
  • Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel
  • Prepare all information-sharing communiqués to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis
  • Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process
  • Complete all reports on a timely basis as requested by the Director of Sales
  • Maintain orderly event files recording all vital information on proper departmental forms should another team member be called upon to assist or should an issue following the event need to be substantiated
  • Bid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances.
  • Cross sell other Mandarin Oriental hotels as appropriate
  • Follow up all enquiries within 24 hours of receipt and trace and follow up all past, potential and current client files on a regular basis
  • Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager
  • Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client
  • Meet and exceed personal monthly, quarterly and/or annual sales goals and to assume partial responsibility for the creation of those goals
  • Focus all personal sales efforts on one specific Market Segment as agreed up by the entire sales team plus minor efforts on the wide range of other market segments being pursued by the team.

Key competencies and requirements

  • Minimum 2 years experience in hotel sales position within 5 star hotel group or luxury property
  • Bachelor Degree in Business related discipline or specialization in hospitality management
  • Dedicated in delivering guest experience
  • Driven, optimistic with good business acumen
  • Excellent interpersonal skills and effective communicator

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