Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing





Kuala Lumpur, Malaysia, Wilayah Persekutuan Kuala Lumpur, Malaysia


  • Kuala Lumpur, Malaysia
  • Sales & Marketing Division
  • Full time
  • Closing at: Dec 30 2022 at 23:55 +08

The Sales Executive provides administrative support and sales coordination to Sales Manager and perform the duty as in-house salespersons through responding to client’s enquiries, site inspections and administration etc.

The Role of Sales Executive

  • To prepare, after discussion with DOSM/DOS/ADOS/SM correspondence including faxes, letters and proposals
  • Respond to all local enquiries within 6 hours and overseas enquiries within 24 hours
  • Effective follow-ups are to be conducted for such enquiries
  • To peruse daily arrival and reservations’ report, to be fully aware of clients’ presence in the hotel and make contacts where required
  • To be constantly aware of MOKUL occupancy and average rate
  • To maintain an effective account and booking management system and be fully competent with operating Sales and Catering System
  • Traces on accounts and bookings are logged in to the system daily and ensures that such traces are acted upon timely and thoroughly
  • To be well versed with all aspects of the hotels facilities
    • Keeps close communication with CMBD/ Catering Event Services Managers on any development of the confirmed groups
  • To conduct onsite inspections for potential clients and walk in clients
    • Fully understand the protocol in handling VIPs, Official Delegations and Royalties
  • Distribution of seasonal gifts to major supporters when required
    • To supply any competitor’s activity information and current market trends to the DOSM/ DOS
  • Promote any packages and any promotion to all corporate accounts
  • Promotes and produces leads to Regional Sales Offices and sister hotels
  • Participate actively in Sales Blitz directed by DOSM/ DOS
  • To follow up on the current tentative and prospect group bookings for Managers
  • To follow up on confirmed, tentative and cancelled bookings (groups only)
  • To establish and maintains an effective working relationship within the departmental with all other departments in the hotel
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established Mandarin Oriental policies to achieve the overall objectives of the position
  • Establishes and maintains effective employee relations
  • Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients and associates
  • Maintains professional business confidentiality
  • Perform related duties and special projects as assigned
  • Commitment to the standards of the IMS system in Health, Safety, Quality and Environmental protection
  • Ensure effective implementation of the IMS policy and procedures
  • Conduct training on IMS system
  • Follow through in achieving OTPs
  • Identify areas of improvement through CPAR or suggestions
  • Ensure operational compliance to legal regulations and other requirements

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

Malaysia work authorization is required for this position.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

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