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Sales Manager - Leisure Market Segment

Boston, MA, United States, Massachusetts, United States

Sales Manager - Leisure Market Segment

  • Boston, MA, United States
  • Sales & Marketing Division
  • Full time
  • Closing at: Sep 30 2021 at 11:15 EDT

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.

Overview of Position

It is the mission and intent of the Leisure Sales Manager to manage existing Leisure and Third-Party accounts and prospect for new accounts in order to meet or surpass budgeted revenue and room-nights in said market segments.

The incumbent will manage and prospect for accounts on the specific geographic regions as designated by the Sales Department Leadership to support the established sales goals for the hotel. This will require travel and management of various accounts.

Duties and Supporting Responsibilities

  • Manage assigned accounts within the leisure and third-party travel networks
  • Secure new high-end accounts
  • Negotiate rates and manage existing accounts
  • Entertain clients in or outside hotel
  • Host familiarization trips at hotel
  • Attend MO road shows
  • Organize sales calls in said territories
  • Liaise with Regional Sales Offices worldwide


  • Excellent English communication skills in all aspects: verbal, written and non-verbal 
  • Experience in a comparable position in a luxury hotel operation 
  • Excellent knowledge of all aspects of Luxury market segment
  • Possess excellent organizational skills
  • Quality driven with a passion for excellence in guest service and satisfaction
  • Must be able to work in a team and independently on occasions.
  • Proficient in Microsoft Office software
  • Willingness and capacity to learn and apply new systems

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.



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