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Security Officer

Boston, MA, United States, Massachusetts, United States

Security Officer

  • Boston, MA, United States
  • Administration & General Division
  • Full time
  • Closing at: Sep 30 2022 at 11:00 EDT

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.

Strategic Intent

The Security Agent is responsible for the safety and security of all guests, colleagues and visitors of Mandarin Oriental, Boston and the protection of all hotel assets.

Scope of Position

It is the mission and intent of this position that the Security Agent will take full responsibility for enforcing hotel security policies and procedures in accordance with Mandarin Oriental corporate guidelines and ensure compliance to all local, state and federal regulations.

Organizational Structure

The Security Agent will report directly to the Security Supervisors, Manager and Director of Security.

Duties and Responsibilities

  • Major responsibilities:
    • Create a safe and secure environment for our guests and colleagues by maintaining a professional presence in hotel lobby.
    • Conduct floor patrols during tour of duty.
    • Assist guests and colleagues on all security and safety related enquiries.
    • Immediately report hotel deficiencies to appropriate departments for immediate repair.
    • Effectively distribute keys in accordance with key control policy and conduct daily audits.
    • Act as a member of hotel emergency response team.
    • Assist Fire Safety Director and conduct related responsibilities.
    • Enforce all hotel and security rules and regulations.
    • Constantly maintain a high degree of professionalism at all times.
    • Troubleshoot all Timelox locks and in room safes.
    • Assist when needed in other areas of hotel in the event of an emergency.
    • Other duties as assigned by management.
  • Additional responsibilities
    • Complete daily cleaning schedule in accordance the MOHG Safe and Sound HACCP plan.
    • Be compliant with the MOHG safe and sound habits and routines.
    • Responsible for the working area to be cleaned and sanitized and the floor without debris
    • Adhere to all infectious disease protocols including but not limited to wearing PPE, masks, etc.

    Other Duties

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


  • Mandatory
  • Desirable
    • CPR/First Aid/AED certified

    Working with us means…

    We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

    Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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    Equal Employer Opportunity statement:

    Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

    Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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