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Security Supervisor

London, United Kingdom

Security Supervisor

  • London
  • Administration & General Division
  • Full time

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.

We need a Security Supervisor to keep our hotel, our guests and our colleagues safe.

It’s the perfect place to broaden your understanding of what it means to be a Security Supervisor because we have so many businesses within our business – restaurants, rooms, spas and bars. 

It’s the perfect place to gather a few more passport stamps, too. Many colleagues in our team have also spent time in one of our thirty-two other locations, from Miami to Macau to Munich. And everyone’s given opportunities to progress. In short, if you’re interested in moving around – or moving up – Mandarin Oriental could be the right choice for you.

About the role

  • Checks and patrols related to FLHSS have been carried out and documented prior to submission to the security manager.
  • The role is not control room centred but sufficient time in the control room is required to ensure that this has been achieved, if there are issues or aspects of the tasks that have not been completed, to ensure there is an explanation as to why and to communicate to the following team and security manager the remedial actions to be taken.
  • In the absence of the Security Manager/Director will be a point of reference for other senior management in the hotel, additionally liaison with OHP security will be required at times to manage the supervision of our priority shared common demise.
  • To drive Guest and Employee satisfaction throughout the entire hotel.
  • Be proficient in obtaining witness statements, writing incident reports.
  • Record all relevant incidents in the door Occurrence Book.
  • Comply with the Code of Practice for Security Staff.
  • To be trained in First Aid emergency techniques and fire safety.
  • Investigate, administrate and report all accidents with an emphasis on incidents as legislated by RIDDOR.
  • Conduct bag and locker searches only in accordance with company guidelines.
  • To carry out any other reasonable request as directed by your manager.

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