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Senior Sales Manager

Washington, DC, United States, Washington, United States

Senior Sales Manager

  • Washington, DC, United States
  • Sales & Marketing Division
  • Full time

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and six residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group. 

Our Hotel

Set at the heart of the U.S. capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and District Wharf.

Overview of Position

The incumbent is responsible for the servicing and management of specific accounts within an assigned area and/or market segment.  They will assist the Director of Sales in focusing and motivating the sales team to achieve the room night goals for their assigned segment as laid out in the Marketing Plan.

They will generate rooms business from existing and potential accounts, coordinating customer requirements with other departments in order to achieve maximum guest satisfaction and profitability for the hotel.

The Senior Sales Manager will report to the Director of Sales.

Essential Functions

  • Explore new sources of business by developing new contacts.
  • Seek and contact new potential clients through:
    • Direct enquiry
    • Sales leads – local and overseas
    • Sales Blitz
    • Be responsible for room night and revenue production from allocated accounts.
    • Entertain potential corporate companies and clients to ensure future business to the hotel.
    • Monitor own accounts’ monthly production.
    • Monitor competitors’ performance where it relates to their particular market segment.
    • Update all Delphi Sales account profiles and contact people after every call to maintain a proper profile of all accounts.
    • Attend daily sales briefings and weekly sales meetings.
    • Participate in familiarization visits and entertain as and when required.
    • Conduct on-site inspections for the existing or prospective travel influencers, decision makers and end users.
    • Participate in sales trips and maintain an accurate log of activity and expenses on all sales trips.
    • Prepare weekly sales call reports.
    • Distribute seasonal gifts to major supporters.
    • Promote seasonal packages and any promotion to major supporters.
    • Liaise with Mandarin Oriental’s global sales colleagues to support the Group’s overall strategic priorities.


    • Minimum of 5+ years’ experience in luxury Group Sales.
    • Bachelor’s degree in related field.
    • Must possess strong written and oral communication skills
    • Strong Presenting skills and a persuasiveness
    • Strong sales prospecting skills
    • Computer proficiency is required; must possess proficiency with Microsoft Office. Must be familiar with booking software and travel industry software.
    • Familiarity with Delphi, Salesforce or other similar CRM platforms; experience with Infor/HMS is a plus.
    • Demonstrated superior negotiation skills are required; must be able to persuade and influence key decision makers in the marketplace.
    • Must be able to work a flexible schedule that will accommodate the achievement of all business goals and directives.


    • 5+ years’ experience in the luxury Hotel Group Sales
    • Prior experience in a unionized hotel setting is preferred.

    Working with us means…

    We are dedicated to delighting our guests and colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

    Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programs, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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    Equal Employer Opportunity statement

    Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

    Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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