Spa Concierge

Responsibilities:

• Support the company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support the company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support the company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Operations

• Keep the work area clean and neat at all times
• Must follow all Standards and Procedures as taught by legendary trainers or Spa Supervisor
• To ensure that a high standard of service is maintained throughout the Spa
• Assist in the operations of all spa departments as required:
  • Front Desk
  • Spa Retail Area
  • Relaxation Area
  • Preparation Room
  • Sales and Marketing
  • Spa Suite
  • Report dysfunctional equipment to Spa Operations Supervisor
• To maintain an inventory of supplies for the operations of the spa reception
• Must have the ability to courteously interact and answer all spa and hotel-related questions with guests

Must have good telephone skills and follow MOHG telephone etiquette.

Skills and Requirements: