Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Spa Concierge

Boston, MA, United States, Massachusetts, United States

Spa Concierge

  • Boston, MA, United States
  • Spa & Fitness Division
  • Full time

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.

Overview

It is the mission and intent of this position that the incumbent will provide the highest level of guest focused service, to ensure the guest experience is one that is beyond and expectations of the guest and aligned with our Legendary Quality Experiences. 

The Spa Concierge will provide personal assistance to any individual booking spa treatments, private training sessions and retail sales transactions. The Spa Concierge will also assist with guest inquiries about the facility or treatments offered via telephone or in person. 

 

Education and Experience

  • Must possess a good written and verbal command in the English Language
  • Must have over 2 years’ customer service experience 
  • Must have experience with Microsoft word, Excel, Outlook
  • Must be comfortable with multi-tasking and desk, administrative work.
  • Excellent interpersonal skills

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

Become a Fan of MO! Click the links below to learn more about us!

Facebook: https://www.facebook.com/MandarinOrientalBoston?ref=ts

Twitter: https://twitter.com/MO_BOSTON

Instagram: https://www.instagram.com/mo_boston/

YouTube: https://www.youtube.com/user/MOHotels?feature=watch

LinkedIn: https://www.linkedin.com/company/mandarin-oriental-hotel-group/

Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

 

 

Closing date: Jul 01, 2021

Apply Now

Not You?

You will now be directed to a page to complete your application