Spa Concierge

The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has underdevelopment over 34 hotels with more than 11,000 rooms in 23 countries in key business and leisure destinations.

The Hotel

Our award winning property, in the nation's capital, is situated on D.C.'s growing South West waterfront. Commanding monumental views, the property offers 400 guest rooms including 54 suites, extensive event space, and our Forbes Four Star Rated Spa at Mandarin Oriental. Mandarin Oriental, Washington D.C. welcomes individuals who are guest centered and are committed to making a difference every day; continually getting better to keep us the best. 

Strategic Intent

Mandarin Oriental, Washington, D.C. is currently seeking a full-time Spa Concierge.

Scope of Position

The Spa Concierge is responsible for tasks such as booking appointments, explaining services to guests, conducting sales of spa retail products, and checking in/checking out spa guests in a pleasant and professional manner.

Organizational Structure

The Spa Facilitator reports to the Spa Operations Manager.

Duties and Supporting Responsibilities

Success Profile for this Role (Hotel Competencies)

Customer Focus 

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information (or preferences) and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with both internal and external customers and gains their trust and respect.

Functional and Technical skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Team Player

Demonstrates cooperation and trust with colleague on his/her team as well as across departments. Works well as a team player to achieve results.

Delivers their Best

Continually striving to do his/her best; is hard working, efficient and consistently performs well and in alignment with the MOHG standards, policies and procedures.

Trustworthy and Responsible

Demonstrates trustworthiness; consistently acts with responsibly; works in a safe and prudent manner at all times; is accountable for their actions. His/her standards of performance reflect the MOHG Mission and Guiding Principles.

Composure

Is cool under pressure; does not become defensive or irritated when under pressure or when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

A MOHG Fan (Committed & Loyal)

Exhibits behaviors that represent the Mandarin Oriental brand well and is a true “Fan”. He/she is loyal to MOHG and consistently demonstrates and delivers our Pillars and Departmental LQE’s.

Requirements

Mandatory

• Be able to work a very flexible schedule to include days, evenings, weekends and holidays.
• Fluency in English is required (both written and verbal).
• Computer proficiency is required; basic knowledge of SpaSoft, Springer Miller, Excel, Microsoft Word and Microsoft Office is preferred.
• Must physically able to stand/walk for 8+ hours at a time
• High School Diploma or equivalent is required

Desirable

• Those with prior upscale or resort spa experience will be strongly favored.

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position. 

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.