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Spa Concierge

Milan, Italy

Spa Concierge

  • Milan
  • Spa Division
  • Full time
  • Closing date: Oct 1 2021 at 05:55 HKT

The Company:

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Bar + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.

Position Detalis:

It is the mission and intent of this position that the incumbent will provide the highest level of customer focused service, to ensure the guest experience is one that is beyond and expectations of the guest and aligned with our Legendary Quality Experiences. 

The Spa Concierge will provide personal assistance to any individual booking spa treatments, private training sessions and retail sales transactions. The Spa Concierge will also assist with guest inquiries about the facility or treatments offered via telephone or in person.

We are looking for a Spa Concierge with Spa and Retail experience preferred. Candidate must have 2 years relevant hospitality experience; excellent telephone etiquette, and guest service skills. Responsibilities include assisting guests with check-ins and check-outs, booking reservations, assisting guests with all inquiries, as well as provide retail information, help with displays and retail sales. A flexible schedule is necessary, including weekends and holidays. This is a full-time position.  

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