Spa Concierge

A sense of serenity, an aura of expertise: we are looking for people who care deeply about wellness to create the right atmosphere in our spa.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Mandarin Oriental, Prague is housed within a former 14th century monastery, and it is both a five-star luxury hotel and a wonderfully preserved piece of history. Blending contemporary design with period features, we offer a truly unique hotel experience. All 99 rooms at Mandarin Oriental, Prague, reflect a sense of tranquillity and sophistication. Bright large spaces and open windows offer breezy views of the courtyard and city. 

It is another world. A world of oriental luxury and the most attentive service. A world that is all about our guests.  

We need a Spa Concierge to keep our spa flowing smoothly. As one of our hotel’s greatest assets, we’re looking for passionate people to maintain the sense of health and hush in our spa. First and foremost, we’re looking for a Spa Concierge with a great deal of wellness knowledge – people who can recommend our premium products.

About the role:

The Spa Concierge will be responsible for the smooth running of Spa & Wellness, booking all Spa treatments, explaining services to guests, for any POS sales including retail, checking in, and checking out all guests in a professional manner.

Responsibilities in the role will include, but not be limited to:

• Support company’s philosophy and company culture by Departmental Legendary Quality Experiences (LQE’S) and Company’s Pillars to delight our Guests and to ensure that a high standard of service is maintained throughout the Spa & Wellness.
• Follow all Spa & Wellness standards and operating procedures
• Assist in the smooth flow of the guest’s journey and therapist schedule throughout the day.
• Ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offer return guests “re-orientations”. 
• Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests needs are of first importance
• Responsible for maintaining the cleanliness of the entire Spa & Wellness. To ensure that reception, changing areas, facilities, relaxation rooms and displays are tidy, clean and stocked at all times.
• Act as the Professional Rescuer in the event of an emergency.
• Participate in the Hotel sustainability initiative through energy conservation and the use of recycling programs and materials.
• Monitor and maintain the chemical levels in the pool.
• Advise and answer fitness based questions if possible, or seek assistance from external trainer.
• Ensure that all spa charges are put through Spa Soft using the correct procedure
• Ensure that all discounted marketing charges for treatments and products and e-mails are handled efficiently
• Reviewing the visual book for the day and the following day to ensure that everything is booked correctly and efficiently for revenue maximization
• Complete daily financial reports at close of business and send to Accounts
• Complete daily financial pick-up
• Attend and adhere to all training courses as set by the Spa Director

Requirements:

• Customer focused
• Able to solve problems calmly and effectively
• Must have good telephone skills and follow the telephone etiquette 
• Czech language (native or very good command)
• English knowledge, Russian can be an advantage
• PC literate
• Good looking 
• Experience in a similar position or in a luxury boutique/shop is an advantage
• Working permit for EU required