SPA Concierge - Season 2021

Duties & Responsibilities:

• Keep work area clean and neat at all times.
• Ensure that a high standard of service is maintained throughout the Spa.
• Maintain inventory of supplies for the operations of the spa reception
• Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
• Must have good telephone skills and follow MOHG telephone etiquette.
• Ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests and other members of staff at all times.
• Oversees incoming and outgoing guest and spa colleague business-related emails.
• Show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
• Communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.
• Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the clients needs are of first importance.
• Must be a team player and assist all spa and hotel colleagues where necessary. To perform opening and closing duties.
• Have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.

Additional Core Competencies:

• Reading, writing and oral proficiency in the English language.
• Minimum of 1-2 years’ experience as a SPA Concierge in a luxury hotel setting.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. 
• Must be flexible and able to work efficiently under pressure.
• Must work in a safe, prudent and organized manner.
• Must have technical aptitude and spa knowledge.
• Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications.
• Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
• Must have knowledge of current spa trends in the industry
• Must be able to relate to all levels of management and colleagues.
• Must have excellent interpersonal and communication skills
• Must be open to learning about treatments and concepts that derive from other cultures.
• Must be willing to be proactive, take initiative and be held accountable when dealing with guests.
• Must attend all training courses as deemed necessary, included the training to ensure that all-relevant legislation pertaining to the Health and Safety at work and Hygiene standards are impl