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Spa Operations Manager

Hong Kong

Spa Operations Manager

  • Hong Kong
  • Spa & Fitness Division
  • Full time
  • Closing date: Sep 22 2021 at 23:55 HKT

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. 

 

Responsibilities

  • Acts as Manager On Duty and be responsible for the operations of the entire Spa and Fitness department
  • Conducts induction / treatment / refresher trainings for Spa Therapists
  • Manages the spa concierge team, spa attendants, fitness instructors and life guards to ensure high motivation to perform and deliver of high quality service
  • Ensures customer experience is proficient and exceptional including bookings, payments and experience
  • Drives team to meet and exceed revenue targets through training and coaching
  • Assists the Director of Spa in developing marketing & promotion plan
  • Handles guest enquiries and complaints in a professional manner
  • Liaises and collaborates effectively with other departments / sections  

Requirement:

  • Good spoken English, proficient in Cantonese and Mandarin is preferred
  • At least 2 years of relevant work experience at managerial role in a luxury spa or related industry
  • Excellent communication skills and interpersonal skills
  • Passionate in delivering high quality service and exceeding customer expectation
  • Good knowledge in Microsoft Office applications
  • Relevant certificate and qualifications will be an advantage

 

For application, please quote the above job reference number and submit online application at our company career website: www.mandarinoriental.com/careers or please send your resume with salary expectation to: Mohkg-directorofhumanresources@mohg.com.

To explore more opportunities and stay connected, please visit our Facebook career page:  www.facebook.com/MandarinOrientalHongKongCareers

 

Mandarin Oriental Hotel Group is an equal opportunity employer.  Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

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