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Spa Supervisor 水疗接待主管

Guangzhou, Guangdong, China

Spa Supervisor 水疗接待主管

  • Guangzhou
  • Spa & Fitness Division
  • Full time
  • Closing at: Dec 31 2021 at 23:55 HKT

Duties and Supporting Responsibilities 

  • Organize all Spa staff training.
  • Assisting Therapists with questions and obstacles.
  • Describing treatments from a lay person’s perspective.
  • Product and Retail training.
  • Teaching how to book Spa packages describing the treatments that are included.
  • Review that SOP’s have been taught by Spa Manager and standards have been met.
  • Ensuring that all accounting procedures are followed. Initiating accounting procedures. Monitor guest charge and recollection.
  • Explaining how to handle difficult situations and challenging guest.

 

Job Requested 

  • A minimum of 1 years in a similar capacity experience in luxury hotel.
  • Excellent proficiency in written & spoken in English and Chinese.
  • Strong organizational skills and some selling skills.
  • Good communication and listening skills are required.
  • Positive attitude and politely gesture.
  • Strong computer skills.
  • Knowledge of the Spa industry is preferred.

 

工作职责/职位描述:

  • 组织部门所有员工培训。
  • 帮助理疗师解决问题和困难。
  • 从专业人士的角度阐述疗程。
  • 产品和零售的培训。
  • 培训如何预定水疗套餐包括疗程描述和介绍。
  • 回顾水疗经理的培训营运标准程序并确保达到标准。
  • 确保水疗所有财务程序正确无误,监督收费确保一致。
  • 解释如何接待不同情形下的客人。

 

岗位要求:

  • 一年以上国际酒店相关岗位工作经验。
  • 良好的的中英文口语与书写能力。
  • 较强的组织能力和一定的销售技巧。
  • 良好的沟通能力。
  • 态度积极、温恭有礼。
  • 出色的电脑应用能力。
  • 了解水疗知识者优先。
 

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