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SPA Therapist & Beautician - Seasonal

Lake Como, Italy

SPA Therapist & Beautician - Seasonal

  • Lake Como
  • Spa & Fitness Division
  • Temporary / Seasonal

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. Mandarin Oriental, Lago di Como is a sanctuary of calm, nestled on the sunny forest shores of Lake Como. 19th Century Villa Roccabruna is at the heart of the resort, which features a total of 21 rooms, 52 suites and two-stand-alone private villas, skilfully renovated to create a sense of modern Italian elegance with a subtle oriental charm. Idyllic lake views can be enjoyed from the resort‘s restaurants, which include L˜ARIA Restaurant, CO.MO Bar & Bistrot and the Pool Bar by the resort’s floating pool on the lake. The Spa at Mandarin Oriental, Lago di Como is the largest on the lake, with two private spa suites, two treatment rooms, a beauty studio, a next-generation Technogym fitness centre and a holistic heat and water experience area.


SPA Therapist & Beautician

Duties and Supporting Responsibilities:

  • Provide consistent massage and body treatments as directed in training classes
  • Applying makeup, performing facials, and recommending skin care therapies
  • Performing manicures and pedicures, nail art, and color recommendations
  • Performing hair removal treatments
  • Suggesting guidelines on personal skin care regimes
  • Recommending spa products that fit the guests' needs
  • Recommending and up-sell services that fit the guests' needs
  • Communicating and describing accurately the spa offerings and their benefits
  • Handling guest questions and concerns with professionalism and courtesy
  • Responding to guest requests immediately, accurately, and appropriately
  • Creating special conversations with guests, identifying personal preferences to record in each guest's profile history
  • Maintaining a daily record of all guest requests, reservations and confirmations
  • Offering the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues
  • Maintaining a clean, safe, stocked and well organized work area
  • Taking care of equipment and products used throughout the spa facility
  • Upholding the standards of sanitation, sterilization, restocking rooms, and the pantry area
  • Maintaining spa appearance and cleanliness
  • Assisting in all areas of the spa operation as directed by management

 Required Skills & Experience:

  • Minimum of 2 years experience as a licensed therapist in a luxury hotel setting
  • Must possess a license in massage therapy and a certification in a cosmetology, aesthetic, or related field
  • A working knowledge of skin care therapies, hair removal techniques, and beauty products and trends
  • Strong verbal and written communication skills in the Italian and English Language
  • Excellent interpersonal skills
  • Knowledge of holistic concepts and treatments
  • Professional grooming and demeanor
  • Healthy, fit appearance and positive attitude
  • Self-motivated
  • Able to work without direct supervision
  • Comfortable performing treatments for at least 8 hours
  • Comfortable around guests in a state of undress
  • Knowledge of current spa trends, industry and philosophy (balance, relaxation, unity, and a healthy lifestyle)

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