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Spa Treatment Manager 理疗经理

Guangzhou, Guangdong, China

Spa Treatment Manager 理疗经理

  • Guangzhou
  • Spa & Fitness Division
  • Full time
  • Closing at: Oct 15 2022 at 23:55 HKT

Duties and Supporting Responsibilities 

  • Regularly training on the spa Sop’s with all spa staff.
  • Guest complaints, Therapist needs, Telephone calls, Reception desk.
  • Complete Spa and Fitness tour to review standards, procedures, and operational status.
  • Follow up on maintenance issues within the spa and treatment rooms.
  • Responsible for the development of new treatments.
  • Develop Spa promotional plan in liaising with Spa Director and Operations Manager.
  • Assist Spa Director in the development of the new Sales and Marketing Plan and Event Planner. 
  • Responsible for the operations of the entire Spa and Fitness and guest interaction.

Job Requested 

  • A minimum of 2 years in a Spa capacity or similar position experience.
  • Related certifications in accordance with the country’s laws are required.
  • Enthusiasm and possess excellent customer service skills.   
  • To be a good motivator for internal and external guests.
  • Able to manage, train and motivate the team.
  • Good English and Chinese both in written & spoken.

 

工作职责/职位描述:

  • 根据标准服务流程定期为水疗员工开展相关培训。
  • 处理客人投诉,理疗师的需求,前台服务。
  • 视察水疗和康乐服务工作以确保达到服务要求和程序。
  • 跟进理疗室和水疗区的维修和保养。
  • 负责开发新的理疗方法。
  • 与水疗总监和运作经理一起制定水疗推广计划。
  • 协助水疗总监对新产品和新市场的开发和维护。
  • 负责操作整个水疗和康乐与客人的互动。

岗位要求:

  • 2年以上同等职位或相关的工作经验。
  • 国家从业资格证书。
  • 具备良好的客户服务能力。
  • 能够为内部及外部客人提供专业合适的康乐建议。
  • 具备培训、管理及激励团队的技能。
  • 良好的中英文书写及口语能力。
 

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