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Spa&Wellness Operation Manager

Istanbul, Turkey

Spa&Wellness Operation Manager

  • Istanbul
  • Full time
  • Closing at: Jan 1 2023 at 11:30 EET

The Hotel

Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuruçeşme, right next to the unique Bosphorus.

Mandarin Oriental Bosphorus, Istanbul located on the shores of the Bosphorus with its lush, generous, and magical gardens, in the city center with two outdoor pools, 100 spacious guest rooms and suites, rich Sunday brunches with menus from unique Turkish and world delicacies, world-famous Novikov Restaurant for lunch and dinner, serving Italian and Mediterranean specialties, as well as delicious sushi varieties and many other special Pan-Asian delicacies, consists of innovative restaurants and bars and opulent and elegant banquet facilities. Spanning an area of 3,500 square meters, The Spa at Mandarin Oriental Bosphorus, Istanbul, is one of the best and most comprehensive health and beauty centers in Istanbul.

Duties and Responsibilities

Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Report dysfunctional equipment to the Director of Spa & Wellness.
Ensure that accident/incident investigations are completed accurately for all wellness guests.
Liaise with the Director of Spa & Wellness to ensure the implementation of any safety and training as a result of accident/incident reviews.
Work alongside the Director of Spa & Wellness by suggesting new wellness activities (services and programs) to continually enhance the guest experience.
Analyze guest feedback at all times and ensure that this is shared.
To assist in the smooth flow of the wellness activities (& other wellness-related guests) journey throughout the day.
Responsible for guest coordination of all wellness programs and services within the resort (both by insourced, and outsourced providers - as applicable). 
Assist in Coordinating and executing (where possible), training for all colleagues in accordance to MOHG and LQA standards. Work with external trainers where required.


Three years experience in similar positions in a luxury hotel operation
Bachelor's degree in hospitality management or a related field
Strong communication and sales skills, presentable                                                          Excellent overall communication skills
Proficient in Microsoft Excel, Word and power Point
Strong mathematical and analytical skills
Able to multi-task
Training and coaching skills
Enthusiastic about training, managing and motivating a Team

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