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Spa, Wellness & Recreation Manager

Costa Navarino, Greece, Greece, 240 01

Spa, Wellness & Recreation Manager

  • Costa Navarino, Greece
  • Spa Division
  • Full time

We are looking for a Spa, Wellness & Recreation Manager to join our pre-opening team at Mandarin Oriental Costa, Navarino.

Mandarin Oriental, Costa Navarino will be located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort will be part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It will comprise 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

Mandarin Oriental, Costa Navarino will position itself as an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.

Mandarin Oriental, Costa Navarino will differentiate themselves from other resorts through a flawless execution paired with offering of creative bespoke experiences tailormade for each guest. Exceptional staff will truly delight and satisfy each and every guest with our exemplary Legendary Quality Services emphasizing a sense of place mixed with our Oriental heritage.

The Spa, Wellness and Recreation Manager is responsible for, but not limited to, the overall spa, fitness and recreation staff and functions.

The Spa, Wellness & Recreation Manager will report directly to the Resort Manager. The functional positions of the Spa Operations Supervisor, Treatment Manager, Kids Club Assistant Manager/ Supervisor & Fitness Assistant Manager will be reporting to the Spa & Recreation Manager.

The Spa, Wellness & Recreation Manager will be responsible for:

  • Responsible for the development of the Spa, Fitness and Recreation (including Kids Club) Yearly Budget
  • Responsible for re-forecasting of the budget as and when is necessary
  • Responsible for the financial performance of the Spa, Fitness and recreation (including Kids Club) and related departments
  • Responsible for the compilation of the Spa and Recreation monthly profit and loss account and statistics
  • Review daily revenue updates on Spa and Recreation revenue master and financials produced by accounting daily and discuss with Management Team and General Manager during the weekly meetings
  • Establish strategies for achieving the targets
  • Regular review of Therapist schedules, Therapists and Room Utilisation in order to maximize yield potential of the Spa
  • Ensure all KPI forms are completed by the Treatment Manager and Spa Operations Manager
  • Setting achievable goals for spa and recreation colleagues, to include both treatment and retail goals
  • Sign off yearly Capex from Spa Operations Manager
  • Control aspect of operational supplies and labour in the Spa and Recreation Department
  • Develop Spa and Recreation marketing plan and its activities together with the Director of Marketing & Communications and be responsible for the execution of the plan
  • Responsible for the development of Marketing Strategies for the Spa and Recreation department
  • Responsible for the development of the Yearly Event Calendar
  • Working closely with the Director of Commercial Strategy and Director of Marketing & Communications
  • To be responsible to oversee the recruitment, induction, training development, appraisal and discipline of all spa and recreation colleagues. It is necessary to have a clear understanding of personnel rules is in accordance with the MOHG Human Resources Policies
  • Will be responsible for timely documentation and the discipline of the staff members in accordance with Progressive discipline procedures outlined in Human Resource Policy & Procedure Guide

What are we looking for?

  • Minimum 4 years working experience in a luxury hotel operation in a similar supervisory capacity
  • Excellent command of both written and spoken English. Greek is preferred.
  • Experience in the administration of Spa promotions
  • Excellent forward planning and decision making skills
  • Experience in performance Management
  • Experience in dealing with a multi-cultural environment and people oriented
  • Experience in developing teams and individuals
  • Experience in quality driven projects
  • Excellent interpersonal skills.


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