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Spa & Wellness Supervisor

Doha, Qatar

Spa & Wellness Supervisor

  • Doha
  • Spa & Wellness Division
  • Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Responsible for the daily operations of the Spa & Wellness including guest interactions
  • Plan the roster of Spa Concierge and Spa attendants strategically based on operation needs
  • Taking Spa reservations when necessary
  • Regular walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa & Wellness.
  • Dealing with guest enquiries via phone, email and face to face
  • Ensure that all guest enquiries are taken care of within 12 hours
  • Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability
  • Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs)
  • Responsible for end of month spa retail inventory and submit to Senior Director of Spa & Wellness

Requirements

  • Senior School qualification or equivalent is a must
  • Minimum 2 year of experience working in a hotel/spa service environment is a must   
  • Previous experience working in a 5-star hotel environment will be an advantage
  • Good knowledge on computer systems is a must
  • Clear communication; effective verbal and written communication skills in English (minimum intermediate level). Arabic would be desirable
  • Proven ability to successfully motivate and lead a team
  • Trainer skills and ability to mentor and develop team members
  • Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
  • Mature and outgoing personality with excellent interpersonal skills

If you are interested in joining our team apply today!

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