Systems Support Lead - Operations and Finance

About the Role

This is an exciting opportunity to join our MOHG team and contribute to our growth plans by ensuring continued structure and governance among key hotel systems and supporting strategic planning and implementation for new systems, as we continue our transformation journey. The role will collaborate with the Director of Finance Systems, based in Hong Kong, although we are open to remote support from other locations. In particular, you will be responsible for, but not limited to, the following:

• Perform system administrator role for key Finance and Hotel operation systems
• Plan and support new hotel system implementations and configurations for those systems
• Participate in strategy and planning for any proposed changes to Finance and Hotel systems architecture, as required
• Handle requests and perform data updates for existing properties configuration, examples depend on system e.g., room re-configurations, changes in meal periods, aligning chart of accounts and updates for localization
• Interface mapping and testing between systems
• Testing of new systems features where needed
• Document and maintain standard SOPs and use these to perform training for Hotels
• Coordinate with Hotels and system vendors to problem solve, acting as second line of support for hotel system issues

Skills

• Proficiency in English language, Mandarin and Cantonese a plus.
• Project management, able to highlight risks or issues and suggest remediations in relation to system configuration or system implementation
• Time management, ability to prioritise
• Confident working with systems and basic understanding of integration and data flow
• Knowledge of Finance / Accounting or Hotel systems is a plus (e.g., GL system (Sun Systems), EPM system (Hyperion Planning), Procurement systems (Moreton Bay), Property management system (HMS Infor), Datawarehouse (Datavision), F&B POS systems (Infrasys))

Strengths

• Strong communicator, actively listens and able to adapt style appropriately
• Culturally critical, able to work with global colleagues
• A good teammate, be adaptable and genuine with colleagues
• Pro-active, observes behaviours and anticipate colleagues and hotel needs
• Problem solver, provides solutions to foreseen problems in advance
• Efficient, track record of delivery and continuous improvement mindset
• Results-driven, work independently to makes things happen
• Has positive impact and influence
• Adaptable, can reiterate strategy and plans to accommodate feedback

We are dedicated to delighting our guests and colleagues. We are committed to becoming the best and we emphasise working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.