Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Telecommunication Agent

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Telecommunication Agent

  • Abu Dhabi, United Arab Emirates
  • Rooms Division
  • Full time

Responsibilities:

  • Supports company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Acts as a liaison with all hotel guests requiring special needs and requirements and consistently achieves the service and product delivery standards with a high degree of customer care and service at all times.
  • To comply with all LQE’s & MO Special touches.
  • Responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up
  • Handles guest requests and complains in a polite and efficient manner, share information and instructions to relevant team members to ensure guests satisfaction and maintains a record of preferences and complaints. Follow up when necessary.
  • To be fully aware of the resort information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.
  • Handles wake-up call requests and delivery according to Mandarin Oriental guidelines
  • Receiving in room dining guest orders as per Mandarin Oriental guidelines and inputting into Micros Point of Sales System (POS); pro-actively communicating special requests to chefs and waiters.

Requirements:

  • Supports company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Acts as a liaison with all hotel guests requiring special needs and requirements and consistently achieves the service and product delivery standards with a high degree of customer care and service at all times.
  • To comply with all LQE’s & MO Special touches.
  • Responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up
  • Handles guest requests and complains in a polite and efficient manner, share information and instructions to relevant team members to ensure guests satisfaction and maintains a record of preferences and complaints. Follow up when necessary.
  • To be fully aware of the resort information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.
  • Handles wakeup call requests and delivery according to Mandarin Oriental guidelines
  • Receiving in room dining guest orders as per Mandarin Oriental guidelines and inputting into Micros Point of Sales System (POS); pro-actively communicating special requests to chefs and waiters.

Requirements:

  • Experience in 5 start luxury properties in the same position
  • Additional language is preferable

 

 

Closing date: Jul 30, 2021

Apply Now

Not You?

You will now be directed to a page to complete your application