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Telephone Operator 总机接线员

Shanghai, China, Shanghai, China

Telephone Operator 总机接线员

  • Shanghai, China
  • Rooms Division
  • Full time

Scope of Position

The Telephone Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up.  The Telephone Operator will be responsible for informing callers regarding the hotel, taking care of guest requests, and resolving guest issues to the guest satisfaction.  Telephone Operators work very closely with all departments in the hotel.

Requirements 

University Graduate 

2 years Shanghai telephone operator experience

Excellent overall communication skills 

Able to multi task

The ability to work well in a team environment

Basic Hotel operation knowledge 

Must possess a good verbal command of the English and Mandarin Language

职责范围

通过温和,真诚的声音向所有来电客人打招呼,认知并预见每个客人的需求,跟进服务并让客人满意。员工要具备的职责有:为来电者提供酒店信息,关注客人的要求以及为客人处理事物让客人满意。总机接线员与酒店所有部门紧密合作。

职位要求

大学毕业

2年酒店总机工作经验

良好的交流技巧

有能力处理多项工作和任务

可以在团队的环境里努力地工作

基本的酒店营运知识

必须拥有良好的中英文口语能力

拥有友善和外向的个性

Closing date: Oct 11, 2021

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