The Loft Supervisor 酒吧主管

Duties and Supporting Responsibilities:

• To be able to lead and communicate with his/her colleagues during the restaurant operation
• To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your outlet manager to actively encourage a professional and dedicated team.
• To assist the Outlet Manager/Asst Outlet Manager in enabling colleagues to achieve the service and product delivery standards consistently always with a high degree of client care and service.
• Oversees the set-up and operation of a station/section in a restaurant.
• To involve with service related to VIP guests
• To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the Outlet Manager/Assistant Outlet manager, followed by effective communication
• To identify and carry out any specific training and development needs among the team.

Job Requirement:

• Minimum of 1-2 years of relevant guest services experience in luxury hotels.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Works well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

工作职责/职位描述:

• 在日常运营当中能够很好的领导员工及与员工沟通。
• 管理，组织和参与到所负责的区域有效的完成工作，和上司保持联络并积极鼓励大家成为专业的团队。
• 协助餐厅经理和副经理，促使同事们总是能够提供高质量的服务给我们的客人。
• 监督摆台和每个餐厅每个区域的运作。
• 迅速，高效地位客人提供服务。
• 参与VIP客人的服务。
• 对客人的需求有前瞻性，确保在经理和副经理不在的时候做出恰当的行动和有效的沟通。
• 鉴别和执行任何团队发展所需的特殊的培训。

岗位要求：

• 至少1-2年奢华酒店对客服务经验
• 良好的相关岗位工作记录，有创造忠诚顾客为酒店创造收益，节约成本的能力。
• 较强的交际与解决问题的能力。
• 责任心强，值得信赖。
• 能在压力与快速的工作节奏下很好的完成工作。
• 有团队精神。
• 沉稳冷静，彬彬有礼，专注于顾客的需求 。