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The Mandarin Club - F&B Supervisor

Hong Kong

The Mandarin Club - F&B Supervisor

  • Hong Kong
  • Rooms Division
  • Full time
  • Closing at: Feb 28 2023 at 23:55 HKT

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. 

 

Responsibilities:

  • Leads The Mandarin Club F&B team.
  • Supervises the day-to-day F&B operation of The Mandarin Club.
  • To maximize the Guest Loyalty and Guest Satisfaction in daily operation.
  • Performs F&B service as well as assists in other daily service as assigned by The Mandarin Club Manager.
  • Meets and monitors the Fire, Life, Health, Safety & Security standards of the The Mandarin Club.
  • Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed throughout the department to meet and exceed guests’ expectations.
  • Checks all mise-en-place, cleanliness of furniture and other equipment in The Mandarin Club and assist in maintaining par stock level
  • Ensures the beverage and self-service stations are properly set with sufficient stocks.
  • Responsible for conducting trainings and performance review for the team.

 

Requirements:

  • 5 years working experience in Food & Beverage and with minimum 2 years’ experience at supervisory level. Experience in 5-star hotel is highly preferred.
  • Proficient in computer literature including Microsoft Office.
  • Excellent communication skills with fluent spoken in English and Chinese, other foreign language literacy is advantageous.
  • Excellent organisational and communication skills.
  • Good customer service skills and able to work under pressure.

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