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Vice President Data Governance & Analytics

Hong Kong

Vice President Data Governance & Analytics

  • Hong Kong
  • Full time

Mandarin Oriental Hotel Group International Limited is a Hong Kong hotel investment and management group focusing on luxury hotels, resorts, and residences. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

Some of the duties for this role are:

  • Responsible for the implementation of data governance policies, standards, processes, and procedures
  • Lead a team of Data Stewards and Data Governance core team members
  • Responsible for data quality reporting metrics to the Stakeholders and interpreting them to determine the underlying issues
  • Voting member of the Data Governance Council
  • Lead and manage group-level adoption of data analytics and dashboards
  • Engage with senior business leaders to drive value creation through analytics
  • Integral to evaluation and selection of technologies for CDAP (Customer Data Applications Platform)
  • Custodian for Customer Data Platform (CDP) and Data Platform

 

To see more details about this position, please refer to the following job description. 

Scope of Position

 

The incumbent is responsible for, but not limited to

  • Alignment of priorities between IT, Corporate Operations, Hotel Operations & Sales & Marketing
  • Working with key stakeholders to prioritize data insights and analytics
  • Leading the Data Governance core team
  • Drives analytics transformation and adoption across the Organization

 

Organizational Structure

 

The Vice President Data Governance & Analytics reports directly to the Chief Information Officer and will lead the respective data domain leads and the Lead Analyst.

 

 

Duties and Supporting Responsibilities

Data Governance

  • Responsible for the implementation of data governance policies, standards, processes, and procedures
  • Lead a team of Data Stewards and Data Governance core team members
  • Responsible for data quality reporting metrics to the Stakeholders and interpreting them to determine the underlying issues
  • Voting member of the Data Governance Council
  • Assess new projects from the data impact perspective
  • Working together with Change Management to lead process changes to hotel Operations
  • Working together with the Data Privacy Officer to ensure that applicable data privacy rights requests are thoroughly and promptly completed

 

Analytics

  • Lead and manage group-level adoption of data analytics and dashboards
  • Engage with senior business leaders to drive value creation through analytics
  • Integral to evaluation and selection of technologies for CDAP (Customer Data Applications Platform)
  • Custodian for Customer Data Platform (CDP) and Data Platform
  • Provide oversights for customer insights and business intelligence scrum team efforts
  • Lead the selection and adoption of next generation BI tools
  • Work with business partners to gather and understand functional requirements, develop complex queries and provide reports
  • Design and build technical processes to address business issues

Core Competencies

The incumbent will require the following experience and technical competencies:

  • Strong knowledge of the technology used in the hospitality industry
  • Excellent understanding of Data and Analytics
  • 12+ years overall Technology experience, with international exposure, and at least 8 years leading hospitality technology projects
  • Demonstrated experience in a leadership role managing Business Analysis and Project Management
  • Strong experience with project management tools
  • Undergraduate degree in technical area and/or MBA

 

If you are the person we are looking for, please apply today!

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