Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Waiter / Waitress In Room Dining

Barcelona, Spain, Barcelona, Spain

Waiter / Waitress In Room Dining

  • Barcelona, Spain
  • Food & Beverage Division
  • Full time
  • Closing at: Jan 1 2022 at 23:55 CET

To maintains all in room dining environment and equipment clean and tidy, delivers and serves in room orders to the hotel guest.

Set up tables or tray according to the order accurately in timely manner up to our standards as per side work description 

Deliver in room dining order to the guests in a timely manner, within the quoted time

Assist Guest courteously and efficiently, providing service for any guest’s request

Extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our product, including liquors and cocktails.

Pick up the table after the use by the guests or as per guest’s request.

Do all the side works and preparations of the equipments for the continuation of the operation

Make sure that all silver and glasses are polished and spotless

Check accuracy of order before delivering – be sure it is complete.

Make sure that all product served are accounted for on the final bill before presenting it.

Verify guest satisfaction before leaving the room

Anticipate guest needs, as to where guests will never have to ask for anything

Attend all food and beverage training classes

 

Complied with change of schedule communication procedure

To wish each and every guest a good day/evening before departing the room

At the end of the shift deliver all checks and report to the appropriate place according to rules

Setting and maintaining the in-room dining environment and material perfectly clean as per side work description.

Following the posted opening and closing duties and side work sheet

Attend daily pre meal/communication meeting

Attend monthly department meeting

Always carry a master key, bottle opener, and pager when delivering or picking up tables and trays.

Requirements:

Previous experience in a luxury Hotel

Able to communicate written and spoken Spanish and English.

Excellent overall communication skills.

Able to multi-task.

Strong desire to provide excellent guest service.

Flexible schedules and hours, willingness to work on weekends & holidays is required.

 

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