WAITER / WAITRESS

Job Description

Waiter/ Waitress responsibilities include greeting and serving our guests, providing detailed information on menus, multi-tasking various front-of-the-house duties in a fast-paced environment. A team player and be able to effectively communicate with the Kitchen colleagues to make sure orders are accurate and delivered promptly. The Waiter/ Waitress maintains all restaurant environment and equipment clean and tidy, assists guests when they have questions about the menus/ beverage list, and anticipates guests’ needs and addresses them accordingly. Ultimately, it is the duty of the Waiters/ Waitresses to provide an excellent overall dining experience for our guests.

Job Requirement

• Diploma or Certificate in Hotel Management/ Catering
• Minimum 1 year relevant job experience in similar capacity
• Knowledgeable about customer service and guest contact skills
• Knowledgeable about handling guest/colleague complaints and dealing with guests
• Good in spoken and written English and Bahasa Malaysia
• Ability to communicate in other languages would be an advantage
• Computer literate with knowledge of Microsoft Windows and InfoGenesis System
• Able to work independently and with minimum supervision
• Pleasant with positive attitude
• Good communication and administrative skills
• Willing to work shift duties
• Must have the working rights in Malaysia