Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing





Macau, Macao


  • Macau
  • Food & Beverage Division
  • Full time


  • To consistently achieve the service and product delivery standards with a high degree of client care and service at all times
  • To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care
  • To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
  • To demonstrate a pride in workplace and a high level of commitment
  • Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Provide excellent service at all time to all of our guests
  • Assist Guest courteously and efficiently
  • Set up tables as per the standard
  • To suggest and correctly take customer food and beverage order with up selling technique
  • Enter all sales in POS without errors. Double check list of items before “sending”.
  • Communicate with Kitchen for any guests’ special request and dietary requirements
  • To prepare the pantry and side station assigned with sufficient Mise en Place
  • To maintain the back of the house neat, tidy, clean and safe
  • Make sure that all product served are accounted for on the final bill before presenting it.
  • Responsible for cash float and cashiering
  • To prepare and maintain Buffet Tag
  • Continuously monitor his/her section for maximum guest’s satisfaction
  • Set up tables according to reservation
  • To deliver the correct order to the table
  • To carry out daily, weekly and monthly inventory
  • Clear tables between courses throughout the meal
  • To wish each and every guest a warm farewell and thank them for coming
  • To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally
  • To have role of good Brand ambassador
  • To maintain all Hotel’s assets


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