Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times
Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times
Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner
Ensures hotel policies and procedures are adhered to
Ensures statutory rules and regulations are adhered to e.g. Health & Safety at Work, Weights and Measures, licensing laws etc.
Demonstrates a working knowledge of fire prevention and ensures colleagues follow evacuation procedures on hearing the alarm
Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager
Attends meetings and training sessions that may be beneficial personally or to the restaurant operation
The F&B Executive is responsible to assist Managers to ensure a smooth operation. He/She will have to respond proactively to guest queries and to ensure guest's satisfaction are met at all time.
The Telephone Operator is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Emirates Palace Mandarin Oriental policies and procedures.
Mandarin Oriental, Lago di Como’s Reservations Agent is in charge of timely and accurately taking bookings, via e-mail and by telephone, ensuring that MOHG’s standards are respected and surpassed at all times.
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