Mandarin Oriental, Barcelona is looking for a Restaurant Manager to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Paseo de Gracia, with 120 rooms and suites designed by Patricia Urquiola, Michelin-starred gastronomy, exceptional bars, a tranquil Mimosa garden, and a world-class Spa.

About the Job

Based within the Food & Beverage Department, is responsible for ensuring exceptional service and smooth daily operations across the restaurant and lounge.

Principal Accountabilities

• Ensure that all Legendary Quality standards are implemented and maintained throughout the restaurant and lounge.
• Monitor service delivery by following action plans for LQS and Richey in order to meet and exceed guest expectations.
• Drive the training and employee development concept to promote a climate of enthusiasm and encouragement.
• Ensure effective inter-departmental communication to achieve efficient teamwork and accurate guest information.
• Liaise with the assistant Director to monitor sales strategies and maximise revenue while ensuring guest satisfaction.
• Monitor beverage stock to ensure sales accuracy and continuous delivery of beverages for guests.
• Control labour costs and departmental expenses through effective planning.

Standard Tasks

• Ensure Mandarin Oriental grooming and appearance standards are adhered to, maintaining a professional image.
• Attend scheduled meetings and conduct team briefings to ensure effective communication.
• Prepare rosters aligned with business needs to guarantee efficient service delivery.
• Oversee table plans according to reservations and maintain smooth service throughout the guest experience.
• Proactively respond to guest feedback and manage guest correspondence to ensure full satisfaction.
• Maximise revenue through up-selling by guiding guests with their choices.
• Maintain the physical features and appearance of the restaurant to required standards.
• Conduct appraisals, orientations, training, counselling and disciplinary procedures in line with MO standards and Spanish legislation.
• Liaise with the Training Manager on departmental training needs.
• Perform any other reasonable requests as directed by the manager.

Health & Safety

• Comply with safe working practices as laid down by the Health & Safety at Work Act and the Hotel’s H&S Manual.
• Adhere to food safety regulations and wear protective clothing when required.
• Report defects and accidents following hotel procedures.
• Attend fire and safety training and instruct colleagues on H&S standards.

What We Expect from You

• Minimum 5 years of experience in a luxury hotel.
• Strong interpersonal and leadership skills.
• Excellent knowledge of F&B service and luxury hospitality standards.
• Highly responsible, reliable, and able to work under pressure in a fast-paced environment.
• Customer-oriented, with the ability to focus attention on guest needs while remaining calm and courteous.
• Fluent in English and Spanish (Catalan valued).

What do we offer our talent when working at Hotel Mandarin Oriental, Barcelona?

- We have a Canteen with a different menu every week, so you can eat during your work shift.

- We have a learning platform where you can be trained in the courses you are interested in.

- Our laundry team will provide you with a clean and ironed uniform whenever you need it.

- Our working environment at the hotel is inclusive, diverse and welcoming

- Complimentary stays and special staff rates.

- You can have a tea or coffee whenever you want in our Coffee corner.

- Be part of a company with worldwide recognition.

- Join a team with a passion for service and luxury.

- You will have at your disposal an electric kick scooter & bike parking.

- We organize staff parties and team buildings throughout the year.

- We offer options for growth and / or projection within the group.

- We offer free weekly physiotherapy sessions, so you can relax.

- Enjoy your birthday, free to spend it with whoever you wish!

Mandarin Oriental, Barcelona is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.