Mandarin Oriental, Tokyo is looking for a Sales Manager - International to join our Sales & Marketing team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.
About the job
Based at the Mandarin Oriental Tokyo, Sales Manager – International is responsible for developing and managing strategic partnerships with international consortia, luxury travel agencies, and global corporate accounts. The role focuses on driving high-value business from key feeder markets, enhancing brand visibility through strategic partnerships, and ensuring consistent achievement of revenue goals in alignment with the hotel's positioning in the global luxury hospitality market.
As Sales Manager - International, you will be responsible for the following duties:
Sales & Account Management
Manage and grow business from luxury consortia (e.g., Virtuoso, Signature, Traveller Made, AMEX FHR, Ensemble).
Cultivate strong relationships with international travel agencies, corporate travel planners, and wholesalers across key markets (e.g., North America, UK, Europe).
Develop strategic sales plans by market segment to drive room nights and revenue from international leisure and business travel.
Conduct regular sales calls, virtual meetings, and international roadshows/trade missions to promote the hotel.
Collaborate with Global Sales Offices (GSOs) and Mandarin Oriental regional sales teams to target and support key accounts.
Marketing & Brand Representation
Represent the hotel at international travel industry events, trade shows, consortia conferences, and client engagement activities.
Coordinate with the Marketing and PR teams to develop co-branded campaigns, promotional materials, and digital content for key partners.
Ensure Mandarin Oriental’s brand standards and storytelling are consistently communicated to international audiences.
Revenue & Reporting
Achieve monthly, quarterly, and annual sales targets as defined in the Sales & Marketing budget.
Analyze market trends and competitive data to identify new business opportunities and optimize account performance.
Provide timely reporting and sales forecasts to management, including revenue tracking by segment and market.
Monitor ROI on sales activities and recommend improvements.
Collaboration & Communication
Work closely with Reservations, Revenue, and Front Office teams to ensure seamless guest experience for VIP and consortia clients.
Liaise with Meetings & Events team on group opportunities and event leads.
Share feedback from international partners to continuously improve offerings and guest experience.
As Sales Manager - International, we expect from you:
・Bi-lingual is preferred, fluent in Japanese and English
・Similar experience in 5-star luxury hotel.
・Preferred to have minimum of 2 years of experience handling this segment.
Our commitment to you:
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
A competitive salary and benefits packages
Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
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