Substitute In-Room Dinning Server

Mandarin Oriental New York is looking for a Substitute In-Room Dinning Server to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Food & Beverage Department in New York the Substitute In-Room Dinning Server is responsible for maintaining the in room dining environment and equipment keeping the area clean and tidy. Delivers and serves in room orders to the hotel guest maintaining Forbes five-star standards. The Substitute In-Room Dinning Server reports to the Director of In-Room Dinning and the In-Room Dinning Managers.

As Substitute In-Room Dinning Server, you will responsible for the following duties:

Major responsibilities:

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Set up tables up to our standards as per side work description
• Mark tables appropriately to food order for each course
• Set up the dining table and or tray according to the order accurately in timely manner
• Deliver in room dining order to the guests in a timely manner, within the quoted time
• Provide excellent service at all time to all of our guests
• Assist Guest courteously and efficiently, providing service for any guest’s request
• Extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our product, including liquors and cocktails.
• Pick up the table after the use by the guests or as per guest’s request.
• Do all the side works and preparations of the equipment’s for the continuation of the operation
• Make sure that all silver and glasses are wiped and spotless
• Check accuracy of order before delivering – be sure it is complete.
• Make sure that all product served are accounted for on the final bill before presenting it.
• Verify guest satisfaction before leaving the room
• Anticipate guest needs, as to where guests will never have to ask for anything
• Attend all food and beverage training classes
• To wish each and every guest a good day/evening before departing the room
• At the end of the shift deliver all checks and report to the appropriate place according to rules
• Setting and maintaining the In Room dining environment and material perfectly clean as per side work description.
• Following the posted opening and closing duties and side work sheet
• Attend daily pre meal/communication meeting
• Attend monthly department meeting
• Always carry a master key, bottle opener, door stopper and pager when delivering or picking up tables and trays.
• Generate a good atmosphere

As Substitute In-Room Dinning Server, we expect from you:

• Reading, writing and oral proficiency in the English language.
• Willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others
• Must be able to work in a high pace and dynamic operation.
• Be able to work together with other colleagues.
• Have a pleasant, friendly and helpful manner.
• Maintain a clean and healthy personal hygiene and grooming.
• Work in a safe, prudent and organized manner.
• Be able to relate to all levels of guests and management.
• Have a minimum of 2 years experience in similar position in a luxury hotel property
• Have the ability to handle multiple tasks at one time.
• Have excellent communication and organization skills
• Be able to consistently delight and satisfy our guest
• Have the ability to handle guest requests in a detailed manner

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay and Benefits:

•  Pay $15.96-$21.28 hourly commensurate with experience and IWA guidelines.
• A competitive benefits package.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

We’re Fans. Are you?