Account Receivable Executive
 

Mandarin Oriental Jakarta is looking for a Account Receivable Executive to join our Finance team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the Account Receivable Executive is responsible for overseeing daily transaction record. Daily payment transaction record including credit card transaction, bank wire transfer, etc. Daily task including to ensure accurate billing and invoice, review AR Ledger, maintain floating deposit and review travel agent commission. Additionally, The Account Receivable Supervisor prepare and conduct monthly credit meeting, preparing monthly report, and maintain strong relationship with clients and others department. The Account Receivable Executive reports to the Finance Manager.

As Account Receivable Executive, you will be responsible for the following duties:

1. Daily Responsibilities

• Reconcile all incoming funds from bank accounts, including credit card settlements and wire transfers, ensuring timely and accurate posting.
• Collect outstanding payments through follow-up calls and emails.
• Prepare invoices and proforma invoices based on signed agreements or contracts.
• Review In-House Guest Balance Reports to mitigate risks of uncollectible payments.
• Monitor and review key reports such as:
  • Credit Limit Exceeded Report
  • Unbilled Charges Report
  • Account Changes Report
  • Posting Journal Report
  • Over Credit Limit Report
• Ensure check-out guests have no outstanding balances.
• Monitor and update deposit ledgers for upcoming groups, reservations, and events.
• Track changes and maintain accuracy of AR City Ledger accounts.
• Perform daily credit card reconciliation.

2. Weekly Responsibilities

• Review and maintain AR City Ledger to ensure timely collections and reduce bad debts.
• Review commission reports, change logs, and travel agent creation reports.
• Reconcile and follow up on floating deposits.

3. Monthly Responsibilities

• Prepare and conduct monthly credit meetings with the General Manager, Finance/Credit Manager, and Director of Sales & Marketing.
• Generate the City Ledger Report for Executive Committee review.
• Prepare accurate accrual reports and ensure timely submission.
• Complete balance sheet reconciliations and assist in the preparation of the owner’s report.
• Submit all required monthly AR and credit-related reports promptly and accurately.
• Prepare and review travel agent and OTA commission invoices for submission to Accounts Payable.
• Review and close inactive group or house accounts from the PMS system.
• Analyze and review the provision for doubtful debts to ensure correct valuation.

4. Additional Responsibilities

• Maintain positive and professional relationships with clients and interdepartmental teams.
• Review credit applications submitted by departments, ensuring completeness and compliance.
• Reconcile cash voucher usage and report to the General Cashier monthly.
• Review and reset inactive credit limits annually.
• Ensure AR records and documentation are accurate and updated regularly.
• Provide supporting documentation for internal and external audits.
• Enforce company credit policies and ensure compliance with financial and regulatory requirements.
• Mandarin Oriental reserves the right to add, delete, change or modify the job duties and responsibilities described in this Job Description, at the company’s discretion, with appropriate notice.

As Account Receivable Executive, we expect from you:

Educational Background

• Minimum Diploma (D3) or bachelor’s degree in accounting or related field. Graduate from Hospitality schools is advantageous
• Professional certification is a plus

Experience

• Minimum of 1 year of relevant experience in Account Receivable or Finance, preferably within the hospitality industry. 

Skills & Competencies

• Strong leadership and supervisory skills with the ability to motivate and guide a team.
• Excellent communication and negotiation skills
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Problem-solving mindset and ability to manage multiple tasks under deadlines

Technical Proficiency

• Computer literacy in Microsoft Office applications including Microsoft Office
• Familiarity with Hotel Operating System and POS or similar platforms is an advantage. 
• Knowledge of accounting principles, AR processes, and credit management
• Familiarity with tax regulations related to invoicing and receivables
• Ability to perform reconciliations and resolve discrepancies

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Health Insurance. Supporting your health is part of supporting your success. Comprehensive health coverage is provided to support your wellbeing and your family.
• Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen.

We’re Fans. Are you?