AIRPORT REPRESENTATIVE (CONCIERGE)

Mandarin Oriental, Singapore is looking for a Airport Representative to join our Rooms team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at Mandarin Oriental, Singapore within the Rooms Department in Singapore, the Airport Representative is responsible in ensuring that all hotel guests with transportation arrangements, flight details are recognized and assisted at the airport. This applies to both arriving and departing guests who will receive attentive service which includes luggage assistance, the processing of GST refund at Changi airport and the provision of relevant airline information. Additionally, the airport representative acts as the hotel's ambassador at the airport and is knowledgeable about the hotel rooms, facilities and services according to the hotels operational standards. The Airport Representative reports to the Concierge Manager.

As Airport Representative, you will be responsible for the following duties: 

• Excels in delivering Legendary Quality Experience to all guests.

• Supports the overall rooms operations by providing warm welcome and fond farewell to all hotel guests.

• Reviews arrival / departure manifests and ensures relevant guests preferences and needs are met.

• Present at all scheduled flight landings and assist incoming guests with baggage clearance and direct guests to transport facilities.

• Stand by at the arrival/departure terminal for every flight where a hotel guest is scheduled to depart or arrive from.

• Maintain a good relationship with airline personnel, immigration and custom officers under the guidance of the Manager. If the pickup is not arranged by the hotel then, guests should be shown only to the recommended taxi or limousine.

• Maintain detailed knowledge of all facilities and services offered by the hotel and Changi Airport.

• Acts as a link for guests with all other areas of the hotel prior to arrival and during departure at the airport. Promptly answers any guest inquiries and communicates with respective departments when necessary.

• Addresses any security incidents and complaints to the Concierge Manager and reacts proactively when suitable and appropriate.

As Airport Representative, we expect from you:

• Flexible and has a can-do attitude. Candidate is quick thinker and is able to accommodate last minute requests and changes.

• Warm and able to communicate well with guests in English.

• Willing to work on rotation shifts, weekends, and public holidays

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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