• Lead all housekeeping operations, ensuring exceptional cleanliness, presentation and compliance with brand and quality standards.
• Inspire, develop and empower colleagues through coaching, training and succession planning.
• Drive guest satisfaction, quality assurance and continuous operational improvement.
• Manage departmental budgets, payroll, productivity, inventory and cost control.
• Partner with Front Office, Engineering, Laundry and People & Culture to ensure seamless operations and outstanding guest experiences.
• Oversee preventive maintenance coordination, linen management, equipment and departmental resources.
• Promote colleague engagement, workplace safety and environmental responsibility.

The Director of Housekeeping reports directly to the Hotel Manager and is responsible to lead the housekeeping team.