• Assume the Director’s duties in their absence and support him in daily operations of the F&B division. 

• Monitor guest satisfaction, revenues, costs, sanitation, cleanliness, and hygiene to ensure high standards are consistently met. 

• Conduct regular inspections and follow-ups of kitchens, restaurants, and outlets, including daily hotel tours and weekly checks. 

• Plan activities, promotions, and menu implementations with the Director and Outlet Managers according to the annual marketing plan. 

• Support staffing functions such as hiring, orientation, performance appraisals, coaching, and handling colleague grievances. 

• Oversee inventory, beverage and store requisitions, working closely with Outlet Managers, Head Sommelier, and Cost Controller. 

• Ensure daily SOP training, self-audits, and quality control actions to meet Mandarin Oriental standards and continuously improve operations. 

• Uphold hotel policies, health and safety regulations, food safety programs, and promptly manage guest complaints and incident reporting. 

As Assistant Director of F&B, we expect from you:  

Experience and education 

• Degree in Hospitality Management or similar. 

• At least 2-3 years’ experience in a similar role. 

• Experience leading teams in the Food & Beverage departments. 

• Experience in luxury hospitality. 

Technical Skills 

• Data analysis and reporting: Ability to generate and analyze recruitment reports (time-to-hire, candidate conversion rates, etc.) to assess process performance and make continuous improvements. 

• Familiarity with pertinent recruiting software and tools (such as LinkedIn, indeed, Glassdoor, etc.) 

• Knowledge of labor law: Understanding local and international labor laws impacting recruitment, including equal opportunity, labor rights, and inclusive hiring practices. 

• Positive and proactive attitude, and with a strong sense of responsibility.  

• Attention to details, self-driven, a team player with good interpersonal skills.  

• Proficiency in MS Office including Excel, Word and PowerPoint.  

• Effective communication skills both written and spoken, in Spanish and English, with strong presentation skills.  

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

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