MANDARIN ORIENTAL PARIS is looking for an Assistant to the General Manager.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris. 

About the job 

Based at the Mandarin Oriental Paris, the Assistant to the General Manager is responsible for managing the General Manager’s schedule, as well as handling a wide range of administrative duties related to the day-to-day management of the Executive Office. Additional tasks and responsibilities related to Sales & Marketing may also be assigned. 

As Assistant to the General Manager, you will be responsible for the following duties:  

• Managing the General Manager’s calendar and coordinating appointments, meetings, business travel, expense reports, and administrative procedures related to the Executive Office. 

• Managing VIP reservations in compliance with MOHG procedures and standards. 

• Handling confidential information with the utmost discretion and professionalism. 

• Monitoring and following up on various requests from the Group. 

• Responding to guest surveys through the designated platform and preparing responses to direct guest inquiries. 

• Coordinating the preparation and distribution of weekly and monthly reports for the Group and hotel owners, in collaboration with the relevant department heads. 

As Assistant to the General Manager, we expect from you:  

• Minimum of two years’ experience in a similar position within a hotel of comparable category (5* or Palace) or an international establishment. 

• Excellent organizational skills with attention to detail. 

• Strong interpersonal skills and the ability to work collaboratively with multiple departments. 

• Fluent in French and English (both written and spoken). 

• Other languages are a plus. 

• Strong sense of confidentiality and discretion. 

• Responsiveness, adaptability, and flexibility in a fast-paced environment. 

• Ability to work independently, take initiative, and demonstrate a proactive mindset. 

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

Local benefits  

• 13th month (from 4 months' seniority in the 1st year) 

• 100% public transport reimbursement 

• Mutual insurance 60% covered 

“This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris”