Mandarin Oriental Palace Luzern is looking for an Assistant Executive Housekeeper to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Palace, Luzern is an iconic Belle Époque landmark, offering a premier luxury experience. The hotel comprises 136 rooms and suites, four restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room.

About the job

Based at the Mandarin Oriental Palace, Luzern, within the Housekeeping department, the Assistant Executive Housekeeper is responsible for supervising all housekeeping employees, ensuring a smooth operation within the department and responding to all guest feedback and requests. The Assistant Executive Housekeeper reports to the Executive Housekeeper.

As Assistant Executive Housekeeper, you will be responsible for the following duties:

• Motivating, training, supervising, evaluating and counselling all Housekeeping employees
• Planning daily, weekly, monthly and quarterly assignments and projects for all Room Attendants, Guest Floor Attendants, Public Area and Office Coordinators
• Performing administrative duties such as, but not limited to, departmental scheduling, payroll, purchase requests and monthly consumption reports
• Implementing control on department labour costs and minimize costs while ensuring that adequate staffing is available to provide five star services
• Scheduling walk-through and follow up with all outside contractors
• Maintaining an ongoing Safe & Sound program
• Assuming the responsibilities of the Executive Housekeeper during his/her absence
• Performing daily inspection of all public areas, guestrooms, exterior of building and back of house areas, to ensure that the highest standards are met
• Monitoring progress, ensuring completion of deep cleaning program and assign tasks to housekeeping employees
• Responding guest questions. Providing guest assistance, direction and information as requested. Conduct daily communication meetings
• Providing a seamless, efficient and friendly service at all times and ensure a well cleaned, comfortable, well maintained and welcoming environment

As Assistant Executive Housekeeper, we expect from you:

• Ideally 3-5 years of professional experience in a comparable position in the luxury hospitality industry
• Communicative skills - guests will contact you with complaints as well as positive feedback
• Strong leadership skills
• High level of commitment as well as a structured, results-oriented and independent way of working  
• Engaging communication and expression skills, open-mindedness as well as teamwork skills
• Flexibility and resilience - your position includes weekend and holiday shifts
• Excellent manners and well-groomed appearance, as well as a positive charisma 
• Very good knowledge of German and English. Further foreign language skills are an advantage

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Hotels. As a member of the Swiss Deluxe Hotels you and your loved ones get to enjoy stays at many prestigious properties all across Switzerland. From vibrant city hotels to grand hotels deeply rooted in their surroundings, the perfect get-away is only a reservation away.   
• And much more!