Mandarin Oriental Punta Negra, Mallorca is looking for an Assistant Executive Housekeeper to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Assistant Executive Housekeeper, you will be responsible for assisting the Executive Housekeeper in overseeing daily operations, ensuring high standards of cleanliness and service.

As Housekeeping Assistant Manager, you will be responsible for the following duties:

• To assist the Executive Housekeeper in overseeing the daily operation. 

• To supervise and support the housekeeping team members, fostering a culture of excellence and continuous improvement. 

• To monitor and ensure adherence to SOPs and brand standards, maintaining consistency in guest interactions. 

• To ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through. 

• To ensure that FLHSS standards are always adhered to. 

• To ensure VIP and special request rooms are prepared according to guest preferences and brand standards. 

• To manage inventory of linens, cleaning supplies, and guest amenities, ensuring cost control and availability. 

• To oversee deep-cleaning schedules and special projects, maintaining long-term room and facility upkeep. Includes working closely with Engineering and Front Office to stay on track with PRP as expected by MOHG. 

• To supervise and inspect guest rooms, corridors, and public areas, ensuring they meet luxury service standards. 

• To coordinate daily housekeeping operations, assigning rooms and tasks to attendants. 

• To report maintenance and repair needs, ensuring room functionality and guest comfort. 

• To conduct daily briefings with the housekeeping team, communicating priorities and expectations.  

• To perform any other reasonable duties as required by the Executive Housekeeper.  

As Assistant Executive Housekeeper, we expect from you: 

Experience and education

• Minimum 3-5 years of experience in Housekeeping within a luxury hotel or high-end hospitality environment, with at least 2 years in a supervisory or assistant managerial role.  

• Experience with luxury housekeeping standards, cleaning procedures, and guest service expectations. 

• Experience with inventory control, linen management, and housekeeping supply usage. 

Technical Skills

• Effective communication skills in English and Spanish (additional languages are a plus). 

• Flexibility to work shifts, including evenings, weekends, and holidays. 
• Familiarity with health, safety, and environmental regulations related to housekeeping and hotel operations. 
• High attention to detail and quality control, ensuring all guest areas meet the highest cleanliness and presentation standards. 
• Independence and proactive approach. 

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?