Mandarin Oriental, Guangzhou is looking for an Assistant Director of Food & Beverage to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located next to Taikoo Hui Shopping Centre and designed by tonychi studio, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include the two-MICHELIN-starred Jiang by Chef Fei, the elegant Lingnan garden-inspired Mandarin Oriental Cake Shop, the intimate whisky and cigar bar The Loft, the contemporary Chinese bistro TANG and the bold new cocktail destination LIÁNG. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquillity in nine private treatment rooms.

About the job

Based within the Food & Beverage Department at Mandarin Oriental, Guangzhou, the Assistant Director of Food & Beverage is responsibility for directing training, supervising, planning, coordinating, of all areas within the Food & Beverage department, ensuring quality products for our guests, and secure profit margins while always maintaining the corporate image of the company.

As Assistant Director of Food & Beverage, you will responsible for the following duties:

• Achieve divisional People, Product, and Profit goals.
• Ensure guest satisfaction in dining experience in line with MOHG Legendary Quality Experiences (LQEs) and Pillars.
• Maintain quality and consistency of product and service standards – including LQEs, Pillars, Benchmark standards, and Forbes requirements.
• Maximize F&B revenue and covers through effective promotions and control.
• Drive continuous improvement in service and product offerings based on market research and guest feedback.
• Ensure budget compliance and meet/exceed financial targets.
• Foster a motivated, high-performing team culture and prioritize colleague development.

As Assistant Director of Food & Beverage, we expect from you:

• Minimum 3 years’ experience in F&B Division departments and at least 1 year as Assistant Director of Food & Beverage in luxury hotels
• Functional and technical knowledge of F&B operations
• Mandarin speaking, effective verbal and written communication skills in English
• Problem-solving skills and ability to handle conflict situations
• Ability to interface with guests, resolve service concerns
• Strong interpersonal skills with front-of-house presence
• Good at establishing clear directions, setting goals, and organizing work
• Maintains two-way dialogue, motivates teams, and brings out the best in people
• Demonstrates leadership qualities: empowerment, ownership, and visibility

Our Commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

•             A competitive salary and benefits packages.

•             Additional Medical insurance.

•             Converted Accommodation.

We’re Fans of Exceptional Careers. Are you?