ASSISTANT GUEST SERVICES MANAGER (CLUB LOUNGE)

Mandarin Oriental, Singapore is looking for a Assistant Guest Services Manager (Club Lounge) to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at the Mandarin Oriental, Singapore, the Assistant Guest Services Manager (Club Lounge) is responsible for supporting the smooth day-to-day operations of Club Lounge while delivering exceptional and personalised guest experiences. The position reports directly to the Club Lounge Manager.

As Assistant Guest Services Manager (Club Lounge)​, you will be responsible for the following duties:  

• Supports the Club Lounge Manager in overseeing daily lounge operations to ensure seamless service delivery and operational efficiency.

• Leads, motivates and guides the Curator team to consistently deliver Legendary Quality Experiences to all guests.

• Ensures all guest preferences, profiles and special requests are reviewed and executed accurately prior to arrival.

• Handles VIP arrivals, guest engagement and service recovery professionally and proactively.

• Monitors and maintains service standards across food and beverage offerings, lounge presentation, cleanliness and guest areas.

• Supervises lounge service periods, including breakfast, afternoon tea, evening cocktails and private dining experiences.

• Assists in training, coaching and developing colleagues to enhance service quality, product knowledge and guest engagement skills.

• Handles guest feedback, concerns and complaints promptly and professionally, ensuring appropriate follow-up and resolution.

• Supports departmental administrative duties including scheduling, inventory control, reports and operational documentation.

• Ensures compliance with hotel policies, hygiene standards, grooming standards and safety procedures.

• Assists in driving Forbes, LQA and Mandarin Oriental service standards and departmental goals.

As Assistant Guest Services Manager (Club Lounge), we expect from you: 

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.

• Minimum 2–3 years of supervisory experience in luxury hospitality, club lounge, butler service or front office operations preferred.

• Strong leadership, interpersonal and communication skills.

• Enjoys interacting with guests and working in a fast paced environment

• Well-groomed, professional and service-oriented.

• Candidate must be able to work rotationary shifts, weekends and holidays

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.