Mandarin Oriental Ritz, Madrid
Mandarin Oriental Ritz, Madrid is looking for an Assistant IT Manager to join the IT Department.

Mandarin Oriental is the award‑winning owner and operator of some of the world’s most prestigious luxury hotels and resorts, renowned for legendary service inspired by Asian heritage and contemporary luxury.

Mandarin Oriental Ritz, Madrid is an iconic five‑star hotel located in the heart of the Spanish capital, where historic elegance meets operational excellence.

About the job

The Assistant IT Manager is responsible for ensuring the optimal performance of the hotel’s IT infrastructure, guaranteeing business continuity and providing high‑quality technical support to both internal users and guests.
The role will also act as Head of the Department in the absence of the IT Manager.

The position reports to the Director of IT.

Key responsibilities

Daily operations & technical support

• Provide first‑level (L1) technical support to internal users and guests.
• Execute 24/7 support and escalation procedures to ensure operational continuity.
• Install, configure and maintain network printing, corporate software and file services.
• Administer users, groups, permissions and security policies.
• Manage the full user lifecycle (Joiner / Mover / Leaver).
• Diagnose and resolve LAN, WAN and Wi‑Fi connectivity and performance issues.
• Install, configure and maintain IT equipment (PCs, laptops, printers, peripherals).
• Monitor backups, system interfaces, server hardware health and system logs.
• Maintain a detailed and up‑to‑date IT asset inventory.
• Ensure proper protection and compliance of all technology assets.

Infrastructure, security & continuity

• Install and maintain network equipment (switches, routers, firewalls, access points).
• Perform firmware, hardware and software upgrades according to maintenance plans.
• Analyse and apply security patches and vulnerability mitigations.
• Execute and document security procedures in line with audits and compliance standards.
• Participate in Business Continuity (BCP) and Disaster Recovery (DRP) plans.
• Support telecommunications infrastructure and IP telephony systems.
• Support corporate mobile devices (iOS / Apple).

Coordination & reporting

• Document procedures, configurations and incidents.
• Coordinate and supervise external vendor interventions.
• Work autonomously and proactively in a dynamic operational environment.
• Provide out‑of‑hours support when required.
• Escalate critical issues to the Regional VP IT & T when necessary.
• Attend daily meetings with the IT Director.
• Perform any other reasonable IT‑related tasks assigned by the IT Director.

Health & Safety

• Comply with MOHG health, hygiene and safety policies and legal requirements.
• Report technical or structural issues according to hotel procedures.
• Participate in mandatory training, including fire‑safety training.

Competency profile

• Customer focus: positive attitude and commitment to exceeding expectations.
• Teamwork: collaborative and respectful cross‑departmental approach.
• Excellence: commitment to MOHG standards and continuous improvement.
• Responsibility: integrity, reliability and professionalism.
• Composure: calm and effective problem‑solving under pressure.
• Brand commitment: strong alignment with Mandarin Oriental values.
• Technical competence: solid knowledge of hotel systems, networks, hardware and software.

Our commitment & benefits

Learning & Development. Continuous training and professional development programmes.
MOstay. Complimentary nights and preferential room rates worldwide.
Health & Colleague Wellness. Health and wellness benefits, including on‑site physiotherapy.
Retirement & Security. Retirement plans based on length of service and additional benefits.
Local Benefits. Meals on duty, uniform and laundry service.
Salary. Salary range 30,000€ – 33,000€ gross per annum, paid in 14 instalments.

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