Mandarin Oriental Muscat is looking for an Assistant Reservations Manager to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Job Scope

The Assistant Reservations Manager supports the Reservations Manager in overseeing the daily operations of the Reservations department, ensuring accuracy, service excellence, and revenue optimization. The role focuses on supervising the reservations team, maintaining systems and rate integrity, supporting revenue strategies, and ensuring Legendary Quality Experience (LQE) standards are consistently met.

Scope of Responsibilities

Operational Support

• Support the smooth day-to-day operation of the Reservations department.
• Act as the primary operational lead in the absence of the Reservations Manager.
• Supervise and guide Reservations Agents to ensure productivity, accuracy, and service standards.
• Ensure grooming, appearance, and brand standards are maintained within the team.

Reservations & Systems Management

• Oversee accurate handling of all reservations via PMS, GDS, SynXis, and other booking platforms.
• Ensure correct application of rates, packages, negotiated contracts, and promotional offers.
• Monitor arrivals, VIP lists, cancellations, no-shows, and non-guaranteed bookings to minimize revenue loss.
• Ensure arrival lists, correspondence, and special requests are reviewed and followed up proactively.

Revenue & Yield Support

• Support monitoring of rate and availability in line with revenue strategy.
• Assist in identifying upselling opportunities and tracking daily upselling performance.
• Flag high-demand dates, booking pace risks, and inventory constraints to the Reservations Manager / Revenue team.
• Support preparation of reports for daily briefings, morning meetings, and yield meetings.

Guest Experience & LQE

• Ensure prompt, professional, and accurate handling of all guest enquiries and correspondence.
• Oversee handling of VIP, repeat guest, and special request reservations.
• Ensure Reservations LQE standards are met and maintained at all times.
• Handle escalated guest concerns related to reservations when required.

Team Supervision & Training

• Assist in onboarding and on-the-job training of Reservations Agents.
• Conduct daily briefings in the absence of the Reservations Manager.
• Support coaching, feedback, and development initiatives for the team.
• Ensure adherence to MOHG policies, Code of Conduct, data privacy, and compliance standards.

Interdepartmental Coordination

• Maintain close communication with Front Office, Guest Relations, Sales, Credit, and Housekeeping.
• Support group reservations follow-ups, including rooming lists, cutoff dates, and billing instructions.
• Ensure accurate communication of reservation-related information across departments.

Administrative & Compliance Duties

• Support roster planning, attendance tracking, and leave coordination as delegated.
• Assist with departmental documentation, audits, and internal reporting.
• Carry out additional duties or projects assigned by the Reservations Manager.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.